OneRail, a leader in last-mile and omnichannel fulfillment, has teamed up with IBM Sterling Order & Fulfillment Suite to change the way retailers and wholesalers deliver orders to customers.
The goal is simple: make fulfillment faster, smarter, and more reliable, while ensuring that every order feels effortless from shelf to doorstep.
At the centre of this shift is OneRail’s OmniPoint® platform, which acts as a real-time decision maker. It determines which location should ship an order, which carrier is best suited, and how to balance speed and cost.
By integrating with IBM Sterling, these decisions happen seamlessly inside existing retail systems—turning what was once a complex process into a smooth, automated flow.
The benefits are already clear. “Together with IBM, we are breaking down the barriers between order management and last-mile delivery,” said Bill Catania, Founder and CEO of OneRail. “This partnership allows retailers to not only meet but exceed customer expectations for speed and reliability.”
For businesses, this means fewer stockouts, fewer split shipments, and fewer cancelled orders. For customers, it translates into same-day deliveries with a 98 percent on-time performance rate.
Behind the scenes, OneRail provides access to a network of over 12 million drivers, supported by its 24/7 Exceptions Assist™ team, ready to step in when issues arise.
IBM sees this as a step forward in intelligent fulfillment. “Retailers are under constant pressure to deliver more with less,” noted Jeanette Barlow, Vice President of Product Management at IBM Sterling. “By combining the power of IBM’s AI-driven order management with OneRail’s real-time delivery network, businesses can improve efficiency without sacrificing customer satisfaction.”
In practice, the partnership is about removing friction. Instead of delays, missed handoffs, or unexpected costs, retailers gain better visibility, more accurate delivery promises, and the flexibility to adapt in real time. Shoppers, in turn, experience what they expect—fast, reliable delivery that feels seamless.
